Managing your behaviors in a positive way – good manners or “etiquette” if you will – will serve you well in your business and personal life. The term “business etiquette” refers particularly to those behaviors in the business world that can impact your career favorably. But what is it exactly? The dictionary defines etiquette as “the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life.” Now, here’s the problem with that definition: it conjures up images of people drinking tea out of delicate china cups with their pinkie fingers extended. For that reason, I don’t like the term “etiquette.”
Emily Post once said, “Etiquette is the science of living.” Ah, now that’s better. Given that it’s all about our behaviors and attitudes, I choose to call this concept “Business and Social Dynamics,” since we’re talking about the dynamics of your interactions in your business and social life. There are other terms I like, as well: presence, professionalism, emotional intelligence. Why is this concept so important? When our behaviors are positive and professional, we have a powerful, positive presence – we’re noticed and taken seriously. When we practice these skills, we’re more likeable. And when we’re more likeable, our interactions are more productive, our environment is more pleasant, and our desired outcomes are usually more successful.
Here are some of these dynamics or behaviors — little things that mean a lot:
Show interest in others. Nothing – and I mean nothing – is a stronger likeability factor. Be a good listener. Pay attention when others are talking, hear what they’re saying, and let them know you’ve heard them by responding appropriately. Don’t interrupt someone who is talking. Resist trying to top another person’s story. Practice basic good manners: say “please,” “thank you,” and “excuse me” when appropriate. Step up, take initiative, volunteer – it’s extremely memorable. Learn to make proper introductions. Here’s a tip: whenever possible, you say the name of the more important person first. Strive to learn and remember people’s names. Repeating the name, asking for its spelling, committing to remembering it, and making word associations will help. Return phone calls and emails promptly. Mind your dining manners. Don’t talk with your mouth full, learn place settings so you know which glass is yours (everything you drink from is on the right), choose your utensils from the outside in, put your napkin on your lap when you sit down at the table, and leave it there until you rise to leave. Compliment good ideas and good work. Be a team player. Not everyone can be the captain. Don’t engage in malicious gossip or spread rumors. Don’t whine and complain to others about things that can’t be fixed. Make your Facebook and other social media profiles clean and professional – something you’ll have no regrets about. Write a note – to say thank you, congratulations, best wishes, I’m sorry, etc. Strive to make others feel comfortable – whether it’s a newcomer, a customer, a guest, a junior associate. Show enthusiasm and energy in everything you do.
By: Barbara Busey
Posts Tagged ‘Professionalism’
Business Etiquette Tips For Greeting Cards
November 2nd, 2009
Whether you are trying to build a business or simply want to recognize your employees on occasion, greeting cards are an effective choice. However, adhering to proper business etiquette when sending will make all the difference in a kind gesture that exudes professionalism. We have tips to help you use those greeting cards to promote your business and build professional relationships at the same time.
One effective use of business cards is to notify customers and fellow businessmen of special offers or promotions you might be offering through your business. Not only do you build your business through this method of advertising; you also build relationships with the clients who appreciate the fact that you included them on this exclusive list.
Greeting cards are a personal way to keep in touch with business associates and let them know of new developments within your company.
You can also use greeting cards on a more personal level. For example, you can send holiday greetings to clients throughout the year, taking their personal traditions and faiths into consideration.
If you are unsure of the proper way to send greeting cards for a celebration that your family does not celebrate, check online for the socially acceptable ways to acknowledge that particular event. It is also a good idea to send sympathy or get well cards to clients and employees facing adversity.
There is no doubt that proper use can be effectively used to further your business. By understanding basic business etiquette, your customer and employee relationships are guaranteed to thrive.
By: Billings Farnsworth
