Managing your behaviors in a positive way – good manners or “etiquette” if you will – will serve you well in your business and personal life. The term “business etiquette” refers particularly to those behaviors in the business world that can impact your career favorably. But what is it exactly? The dictionary defines etiquette as “the conduct or procedure required by good breeding or prescribed by authority to be observed in social or official life.” Now, here’s the problem with that definition: it conjures up images of people drinking tea out of delicate china cups with their pinkie fingers extended. For that reason, I don’t like the term “etiquette.” 

Emily Post once said, “Etiquette is the science of living.” Ah, now that’s better. Given that it’s all about our behaviors and attitudes, I choose to call this concept “Business and Social Dynamics,” since we’re talking about the dynamics of your interactions in your business and social life. There are other terms I like, as well: presence, professionalism, emotional intelligence. Why is this concept so important? When our behaviors are positive and professional, we have a powerful, positive presence – we’re noticed and taken seriously. When we practice these skills, we’re more likeable. And when we’re more likeable, our interactions are more productive, our environment is more pleasant, and our desired outcomes are usually more successful.

Here are some of these dynamics or behaviors — little things that mean a lot:
Show interest in others. Nothing – and I mean nothing – is a stronger likeability factor. Be a good listener. Pay attention when others are talking, hear what they’re saying, and let them know you’ve heard them by responding appropriately.  Don’t interrupt someone who is talking. Resist trying to top another person’s story. Practice basic good manners: say “please,” “thank you,” and “excuse me” when appropriate. Step up, take initiative, volunteer – it’s extremely memorable. Learn to make proper introductions. Here’s a tip: whenever possible, you say the name of the more important person first. Strive to learn and remember people’s names. Repeating the name, asking for its spelling, committing to remembering it, and making word associations will help. Return phone calls and emails promptly. Mind your dining manners. Don’t talk with your mouth full, learn place settings so you know which glass is yours (everything you drink from is on the right), choose your utensils from the outside in, put your napkin on your lap when you sit down at the table, and leave it there until you rise to leave. Compliment good ideas and good work. Be a team player. Not everyone can be the captain. Don’t engage in malicious gossip or spread rumors. Don’t whine and complain to others about things that can’t be fixed. Make your Facebook and other social media profiles clean and professional – something you’ll have no regrets about. Write a note – to say thank you, congratulations, best wishes, I’m sorry, etc. Strive to make others feel comfortable – whether it’s a newcomer, a customer, a guest, a junior associate. Show enthusiasm and energy in everything you do.

By: Barbara Busey